Return & Refund Policy
At our store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
✔ The item must be unused and in the same condition you received it
✔ The item must be in its original packaging
✔ Proof of purchase (order confirmation or receipt) is required
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
✔ If approved, your refund will be processed within 5–7 business days
✔ Refunds will be issued to your original payment method
Non-Returnable Items
Certain items are not eligible for return, including:
❌ Items on sale or clearance
❌ Gift cards
❌ Personal care or hygiene products (if opened)
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Contact us with:
- Your order number
- Photos of the item
We will resolve the issue as quickly as possible.